Terms of service

Terms of Service

Last Updated: 21/07/2026
Seller: Sellfix Solutions Ltd trading as Women’s Wellness Direct
Company No: 15489469
Registered in: England and Wales
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
VAT Registration No: GB503577301
Support Hours: Monday to Friday, 9am to 5pm UK time
Support Email: hello@womenswellnessdirect.com

Overview

This website is operated by Sellfix Solutions Ltd trading as Women’s Wellness Direct. Throughout the website, the terms “Women’s Wellness Direct”, “we”, “us” and “our” refer to Sellfix Solutions Ltd.

We provide this website, including all information, products, tools, features and services available through it, subject to your acceptance of these Terms of Service and any policies referred to within them.

By visiting our website, creating an account, purchasing a product, starting a subscription, submitting content or otherwise using the website, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers, customers, account holders, subscribers, reviewers and contributors of content.

Please read these Terms carefully before accessing or using the website. If you do not agree with these Terms, you must not use the website or purchase products through it.

Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that enables us to offer and sell products to you.

Section 1 – About Us and These Terms

Women’s Wellness Direct is a trading name of Sellfix Solutions Ltd, a company registered in England and Wales under company number 15489469.

These Terms govern your access to and use of our website and any contract formed between you and Sellfix Solutions Ltd for the purchase of products or services.

The following policies form part of these Terms where relevant:

If there is a conflict between these Terms and a specific policy relating to returns, subscriptions, shipping, promotions or another service, the more specific policy will apply to that particular matter.

Section 2 – Eligibility and Use of the Online Store

By using this website or placing an order, you confirm that:

You are at least 18 years old or are using the website with the permission and supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding contract.
The information you provide is accurate, complete and current.
You will use our products and services only for lawful purposes.
You will comply with all laws applicable to your use of the website and products.

You must not transmit viruses, malware, worms, malicious code or any material designed to interfere with the website, our systems or another person’s use of the website.

We may restrict, suspend or terminate access where we reasonably believe that a user has violated these Terms, committed fraud, attempted unauthorised access, abused our staff or systems, or used the website unlawfully.

Section 3 – Products and Product Information

We may offer supplements, vitamins, skincare products, cosmetics, personal-care products, beauty products, wellness devices, electrical products and other products associated with women’s health and wellbeing.

We take reasonable care to ensure that product descriptions, images, ingredients, directions, warnings, prices and other product information are accurate at the time they are published.

However:

Packaging, labels, colours and product presentation may change from time to time.
Colours may appear differently depending on your screen, browser or device.
Manufacturers may update packaging or non-material product details before our website images are updated.
Images may include styling items or props that are not included with the product.
Product images may not represent the exact physical size or scale of the product.
Minor differences that do not materially alter the product may occur between production batches.

Customers must check the physical product label, ingredients, allergens, directions, warnings, expiry date and storage instructions before use.

If there is a material difference between the product received and the product description, please contact hello@womenswellnessdirect.com.

Section 4 – Health, Wellness and Medical Information

Information provided through our website, product descriptions, articles, guides, frequently asked questions, reviews, emails, social-media content and customer-support communications is provided for general informational purposes only.

It is not intended to constitute or replace medical advice, diagnosis, treatment, prescription, counselling or advice from a qualified healthcare professional.

You must not disregard, avoid or delay seeking professional medical advice because of information provided through Women’s Wellness Direct.

Before using any supplement, skincare product, personal-care product or wellness device, you should:

Read the product label, instructions, ingredients and warnings.
Check for allergens, intolerances, sensitivities and possible interactions.
Follow the manufacturer’s directions.
Use only the recommended quantity or serving.
Seek advice from a qualified healthcare professional where appropriate.

You should obtain professional advice before using a product if you:

Are pregnant or breastfeeding.
Are taking prescription or non-prescription medication.
Are undergoing medical treatment.
Have a diagnosed or suspected medical condition.
Have allergies, sensitivities or intolerances.
Are planning surgery or a medical procedure.
Are unsure whether the product is suitable for you.

Individual experiences and results vary. Customer reviews and testimonials describe individual experiences and do not guarantee that another customer will obtain the same results.

Nothing in this section excludes any responsibility that cannot legally be excluded, including responsibility relating to unsafe, defective, incorrectly labelled or materially misdescribed goods.

Section 5 – Product Availability and Purchase Limits

All products are subject to availability. Adding an item to your basket does not reserve it.

We reserve the right to:

Limit the quantity of a product that may be purchased.
Limit sales to particular countries, regions, customers or addresses.
Withdraw, replace or discontinue any product.
Refuse orders that appear to be intended for unauthorised resale.
Cancel an order where a product is unavailable.
Refuse or cancel unusually large, repetitive, suspicious or potentially fraudulent orders.

If a product becomes unavailable after you place an order, we may cancel the affected item and issue a refund or contact you to offer an alternative product.

We will not substitute a materially different product without your agreement.

Section 6 – Orders and Contract Formation

Placing an order is an offer by you to purchase the selected products under these Terms.

After you place an order, we will normally send an order acknowledgement by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A contract between you and Sellfix Solutions Ltd is normally formed when we send confirmation that the order has been accepted or dispatched, unless we expressly accept the order earlier.

We may refuse or cancel an order before acceptance where there is a legitimate reason, including:

The product is unavailable.
The price or product information contains an obvious error.
Payment is declined, reversed or cannot be authorised.
The order fails fraud, identity or security checks.
The delivery address is incomplete, invalid or outside our service area.
The order appears to be for unauthorised resale or redistribution.
The order breaches a purchase limit, promotion condition or these Terms.
We reasonably suspect illegal, abusive or fraudulent activity.

If payment has already been collected for an order that we do not accept, we will arrange a refund to the original payment method.

Section 7 – Urgent Order Changes and Cancellations

If you placed an order accidentally or need to change or cancel it, you must email hello@womenswellnessdirect.com within one hour of placing the order.

Include your order number and use the subject line: “Urgent Cancellation Request”.

Requests received within one hour: We will make every reasonable effort to stop or amend the order before it is transferred to or processed by our fulfilment warehouse.
Requests received after one hour: Orders are normally transferred automatically to our fulfilment warehouse after this period. Once processing has started, we cannot guarantee that an order can be changed, cancelled or recalled before dispatch.
Orders already processed or dispatched: You may need to receive the order and request a return under our Returns, Refunds & Cancellations Policy.

Sending a cancellation request does not mean that the order has been cancelled. Cancellation is confirmed only when we confirm it in writing or the order status shows that it has been cancelled.

The one-hour period is our operational deadline for attempting to stop fulfilment. It does not remove any statutory cancellation or return rights that may apply.

Section 8 – Prices, VAT, Sales Tax and Payment

Prices are displayed in the currency selected or made available through the website.

For UK customers, displayed prices include VAT where VAT is applicable, unless clearly stated otherwise.

For US customers, applicable sales tax may be calculated at checkout based on the products, order value and delivery destination.

Delivery charges and any other applicable charges will be displayed before you complete your order.

Prices, promotions and product availability may change without notice. A price change will not normally affect an order that we have already accepted, except where there has been an obvious and genuine pricing error.

Payment must be made using a payment method offered at checkout. By submitting payment details, you confirm that:

You are authorised to use the selected payment method.
The payment and billing information supplied is accurate.
We may submit the transaction for authorisation and fraud screening.
We may share necessary transaction information with our payment, fraud-prevention and fulfilment providers.

Payment services may be provided by third-party payment processors. Their own terms and privacy practices may apply to the payment transaction.

We are not responsible for currency-conversion charges, foreign transaction fees, overdraft fees or other charges imposed by your bank, card issuer or payment provider.

Section 9 – Promotions, Discount Codes, Bundles and Free Gifts

Promotions, discount codes, bundles, multi-buy offers, subscriptions and free gifts are subject to the conditions displayed with the offer.

Unless stated otherwise:

Discount codes cannot be exchanged for cash.
Only one discount code may be used per order.
Discounts cannot normally be applied retrospectively.
Promotions may be limited by product, territory, customer or time period.
Promotions are subject to stock availability.
Free gifts have no cash alternative.
A free gift may need to be returned if the qualifying products are returned.
We may withdraw or amend a promotion before an eligible order is placed.

We may refuse or cancel the use of a promotion where we reasonably believe that it has been used fraudulently, contrary to its conditions, through account duplication or because of a technical or pricing error.

If only part of a discounted bundle or multi-buy offer is returned, the refund may be recalculated to reflect the normal price of the items retained, as explained in our Returns, Refunds & Cancellations Policy.

Section 10 – Shipping, Fulfilment and Delivery

Orders may be fulfilled from different warehouses depending on the customer’s location, product availability, carrier availability and operational requirements.

UK orders will usually be fulfilled from the United Kingdom. US orders may be fulfilled from a United States or United Kingdom warehouse depending on stock availability.

Products within the same order may occasionally be dispatched separately. Where this occurs, you may receive more than one tracking number and delivery.

Delivery dates and transit times are estimates unless we expressly confirm in writing that a specific date is guaranteed.

You are responsible for providing a complete and accurate delivery address. You must check the delivery address before completing your order.

We are not responsible for avoidable delays or additional costs caused by an incorrect, incomplete or inaccessible address supplied by the customer, except where applicable law provides otherwise.

Our rules relating to incorrect addresses, refused deliveries, uncollected parcels, delivery disputes and return-to-sender charges are explained in our:

We remain responsible for delivery to the extent required by applicable consumer law.

For US orders, if we are unable to ship within a promised or legally required period, we may contact you to obtain agreement to a revised shipment date or offer cancellation and a refund where required.

Section 11 – Returns, Refunds and Faulty Products

Returns, cancellations, refunds, damaged goods, faulty products, delivery disputes, unopened-product guarantees and return-to-sender charges are governed by our Returns, Refunds & Cancellations Policy.

Our 90-day money-back guarantee applies to eligible unopened, unused and fully sealed products under the conditions set out in that policy.

The guarantee is provided in addition to, and does not replace or limit, any statutory rights relating to faulty, unsafe, damaged, incorrect or misdescribed goods.

Customers must contact us before returning a product.

Do not send customer returns to our registered office or to an address shown on a parcel unless our customer support team has expressly authorised that address.

Unauthorised returns may be delayed, refused, lost or sent to a location that cannot process customer returns.

Section 12 – Subscription Services

We may offer subscriptions or recurring-order services for selected products.

Before a customer starts a subscription, we will display the applicable:

Product and quantity
Price and applicable discount
Billing frequency
Delivery frequency
Renewal terms
Cancellation method

By starting a subscription, you authorise us and our payment provider to charge the selected payment method at the disclosed recurring interval until the subscription is cancelled.

You are responsible for maintaining accurate payment, billing and delivery information.

Cancelling a subscription prevents eligible future renewals. It does not automatically cancel an order that has already been charged, processed, transferred to fulfilment or dispatched.

If a subscription order has already been processed, the cancellation and return rules in our Returns, Refunds & Cancellations Policy will apply.

Any additional subscription terms will be displayed before the subscription service is activated.

Section 13 – Customer Accounts

You may be permitted to create a customer account. You are responsible for:

Providing accurate account information.
Keeping account information current.
Maintaining the confidentiality of your login credentials.
Taking reasonable steps to prevent unauthorised access.
Activity carried out through your account where caused by your failure to protect it.

You must contact us promptly if you believe that your account has been accessed or used without your permission.

We may suspend, restrict or close an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively or in violation of these Terms.

Section 14 – Accuracy and Availability of Website Information

We take reasonable care to maintain accurate and current information. However, the website may occasionally contain errors, omissions, outdated information or temporary technical issues.

These may relate to:

Product descriptions
Ingredients or packaging
Prices and promotions
Availability and stock status
Delivery charges and estimates
Images and colours
Editorial, educational or historical content

We may correct an error, update information or cancel an affected order where reasonably necessary.

If an accepted order is materially affected, we will contact you and provide an appropriate resolution.

Historical information is provided for reference only and may no longer be current.

Section 15 – Changes to the Website, Products and Services

We may update, improve, restrict, suspend or discontinue any part of the website, product range, feature or service.

We may also change product prices, website content, available markets, payment methods, carriers and fulfilment arrangements.

These changes will not remove rights already arising from an order that we have accepted.

We do not guarantee that every product, website feature or service will remain available permanently.

Section 16 – Reviews, Feedback and User Content

You may be able to submit product reviews, photographs, comments, questions, feedback, testimonials or other content.

You retain ownership of content that you create. By submitting content to us, you grant Sellfix Solutions Ltd a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to host, reproduce, format, publish, display, translate, distribute and use that content in connection with:

Operating and improving the website
Displaying product reviews and customer feedback
Promoting our products and services
Email, advertising and social-media communications
Customer-support and quality-control activities

This licence continues for as long as reasonably necessary for those purposes, subject to applicable privacy and data-protection rights.

Content submitted by you must:

Reflect a genuine experience or honestly held opinion.
Not be false, misleading, fabricated or fraudulent.
Not infringe copyright, trademark, privacy or other legal rights.
Not contain unlawful, threatening, abusive, discriminatory, defamatory or obscene material.
Not contain malware, spam or unauthorised advertising.
Not reveal another person’s private information without permission.
Not impersonate another person or misrepresent its source.

We may moderate, reject, edit for formatting, restrict or remove content where reasonably necessary to comply with law, these Terms, platform requirements or our moderation standards.

We do not accept responsibility for opinions independently expressed by customers in reviews, although we may investigate content reported as unlawful, false or misleading.

Section 17 – Intellectual Property

Unless stated otherwise, the website and its content are owned by, licensed to or lawfully used by Sellfix Solutions Ltd.

This includes:

Brand names and logos
Website design and layout
Original text and product copy
Graphics, icons and illustrations
Photography and video
Guides, articles and downloadable materials
Databases, collections and website organisation

You may use the website for personal, non-commercial purposes only.

You must not reproduce, republish, sell, scrape, download in bulk, distribute, modify, reverse engineer or commercially exploit protected content without our prior written permission or another lawful basis.

Third-party brand names, product images, copyright and trademarks remain the property of their respective owners.

Section 18 – Third-Party Tools and Links

The website may provide access to third-party applications, payment systems, delivery tracking, review platforms, social networks or external websites.

Third-party services may have their own terms and privacy policies. You should review those terms before using the relevant service.

To the fullest extent permitted by law, we are not responsible for the independent content, availability, security, representations or conduct of a third-party website or service that we do not control.

A link to another website does not constitute our endorsement of that website, its content, products or business practices.

This does not affect any responsibility we may have for a third party acting on our behalf where applicable law makes us responsible for that party.

Section 19 – Privacy and Cookies

Our collection and use of personal information is explained in our Privacy Policy.

Information about cookies and similar technologies will be provided through our cookie notice, consent-management tool or Privacy Policy.

Section 20 – Email and SMS Communications

We may send transactional communications relating to your order, payment, delivery, account, subscription, customer-support request, product recall or product-safety matter where necessary to provide the requested service or comply with legal obligations.

Where you separately opt in to marketing, you may receive promotional emails or text messages, including product offers, reminders, abandoned-checkout messages, surveys and requests for reviews.

Marketing consent is not a condition of purchasing a product.

For SMS marketing:

Message frequency may vary.
Message and data rates may apply.
You may reply STOP to opt out.
You may reply HELP for help where supported.
You may also contact hello@womenswellnessdirect.com to withdraw consent.

We will honour valid opt-out requests using the methods required by applicable law.

Transactional messages necessary to administer an existing order, account or product-safety matter may still be sent where legally permitted after you unsubscribe from promotional marketing.

Mobile carriers and messaging providers are not controlled by us. To the fullest extent permitted by law, we are not responsible for messages that are delayed, blocked, misdirected or not delivered by a mobile carrier or third-party messaging service.

Section 21 – Prohibited Uses

You must not use the website or its content:

For an unlawful or fraudulent purpose.
To violate another person’s legal rights.
To infringe intellectual-property rights.
To harass, threaten, abuse or discriminate against another person.
To submit false, misleading or impersonated information.
To introduce malware, viruses or malicious code.
To obtain unauthorised access to an account, system or network.
To collect personal information unlawfully.
To spam, phish, scrape, crawl or extract information unlawfully.
To manipulate reviews, promotions, referrals or discount codes.
To place fraudulent orders, refund claims or chargebacks.
To interfere with website security or operation.
To resell products contrary to restrictions communicated by us.

We may restrict, suspend or terminate access where these rules are violated.

Section 22 – Website Availability

We aim to keep the website available, secure and functioning properly, but we do not guarantee that access will always be uninterrupted, timely, secure or error-free.

Access may be interrupted for:

Maintenance and updates
Security or fraud prevention
Technical failures
Third-party platform outages
Events outside our reasonable control

We may temporarily suspend or restrict any part of the website where reasonably necessary.

Section 23 – Contracting Party and No Personal Liability

Any contract formed through this website is solely between the customer and Sellfix Solutions Ltd trading as Women’s Wellness Direct.

No director, shareholder, officer, employee, contractor, consultant, fulfilment partner, agent or representative of Sellfix Solutions Ltd enters into a personal contract with the customer or assumes personal contractual liability for an order, product, refund, delivery, website or service.

To the fullest extent permitted by law, any contractual claim relating to an order, product, refund, delivery, website content or service must be brought against Sellfix Solutions Ltd and not personally against any director, shareholder, employee, contractor or representative.

Nothing in this section excludes personal liability where applicable law expressly provides that such liability cannot be excluded.

The directors, employees, agents, contractors and service providers referred to in this section may rely upon and enforce the protections and limitations in these Terms to the extent permitted by the Contracts (Rights of Third Parties) Act 1999.

Section 24 – Product Use and Customer Responsibility

Customers are responsible for reading and following all product labels, instructions, ingredient lists, allergen information, usage restrictions, storage requirements and warnings.

To the fullest extent permitted by law, Sellfix Solutions Ltd is not responsible for loss, harm, damage or an adverse outcome caused by a customer:

Using a product contrary to its label, directions or warnings.
Exceeding the recommended serving, dosage, frequency or usage period.
Using a product after its expiry date.
Using a product despite a known allergy, intolerance or sensitivity.
Failing to check the ingredient list, allergens or warnings.
Combining supplements, medicines, skincare products or devices without appropriate advice.
Using a product while pregnant or breastfeeding without appropriate professional advice.
Using a product while taking medication or undergoing medical treatment without appropriate advice.
Using a product despite a condition that may make the product unsuitable.
Failing to seek medical assistance where a reaction, symptom or health concern occurs.
Using a product for a purpose for which it was not designed.
Allowing another person to use a product contrary to its intended use.
Ignoring storage, maintenance, hygiene, charging or safety instructions.
Continuing to use a product after a defect or adverse reaction becomes apparent.

Customers are responsible for determining whether a product is appropriate for their circumstances and for seeking professional advice where reasonably necessary.

A personal allergy, intolerance, sensitivity, taste preference or dislike of a correctly disclosed ingredient does not by itself mean that a product is faulty, defective or misdescribed.

Nothing in this section excludes liability where a product is unsafe, contaminated, incorrectly labelled, materially misdescribed or otherwise defective under applicable law.

Section 25 – No Guarantee of Individual Results

Results from supplements, skincare, personal-care products and wellness devices vary between individuals.

Except where expressly stated in a legally binding written guarantee, we do not guarantee:

Any particular health, beauty, wellness or performance outcome.
That a product will work in the same way for every customer.
That results will occur within a particular period.
That results will be permanent.
That reviews or testimonials are representative of every customer.
That a product will meet subjective expectations unrelated to its description.

Customer reviews, testimonials, photographs and before-and-after experiences describe individual experiences and must not be treated as guarantees, clinical evidence or medical advice.

Section 26 – Wellness Devices and Electrical Products

Where we sell electrical products, beauty tools or wellness devices, customers must follow all instructions, warnings, charging guidance, cleaning requirements, storage instructions and maintenance recommendations supplied with the product.

To the fullest extent permitted by law, we are not responsible for loss, damage or injury caused by:

Improper, careless or unintended use.
Unauthorised repairs, alterations or modifications.
Use with incompatible chargers, accessories, batteries or power supplies.
Failure to clean, store or maintain the product correctly.
Normal wear and tear.
Accidental or cosmetic damage occurring after delivery.
Use by a person for whom the product is unsuitable.
Use contrary to an age, health or safety restriction.
Continued use after a defect, warning sign or malfunction becomes apparent.

Opening, altering, dismantling or modifying a device may invalidate any voluntary manufacturer warranty, except where applicable law provides otherwise.

This section does not affect statutory rights where a device is faulty, unsafe, incorrectly supplied or not as described.

Section 27 – Technology and Third-Party Service Limitations

We do not guarantee that the website will always be uninterrupted, error-free, secure, compatible with every device or available at all times.

To the fullest extent permitted by law, we are not responsible for losses caused solely by:

Internet, telecommunications or hosting failures outside our reasonable control.
Shopify, payment-provider, carrier or third-party application outages.
Customer device, browser, software or network incompatibility.
Malware or unauthorised interference not caused by our failure to use reasonable care.
Third-party websites or services accessed through external links.
Inaccurate information independently supplied by a third party.
Failure by a customer to keep account credentials secure.

Section 28 – Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by an event outside our reasonable control.

Such events may include:

Postal or courier disruption.
Customs inspection or government action.
Severe weather, flood, fire or natural disaster.
War, terrorism, civil disturbance or industrial action.
Public-health emergencies.
Transport, infrastructure or utility failure.
Supplier, warehouse or carrier disruption that could not reasonably have been avoided.
Internet, telecommunications or payment-system failure.
Import restrictions, sanctions or regulatory changes.

Where such an event materially affects an accepted order, we may suspend performance, use an alternative fulfilment method, extend estimated delivery times or provide any remedy required by applicable consumer law.

Section 29 – Disclaimer of Warranties and Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

This includes liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Defective products where liability cannot legally be excluded.
Breach of statutory consumer rights that cannot be excluded.
Any other liability that applicable law does not permit us to exclude.

Subject to the paragraph above, Sellfix Solutions Ltd will be responsible only for loss or damage that is a direct and reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care.

To the fullest extent permitted by law, we will not be liable for:

Indirect, incidental, special or consequential loss.
Loss that was not reasonably foreseeable when the contract was formed.
Loss caused or contributed to by the customer’s act, omission, misuse or failure to follow instructions.
Loss caused by inaccurate or incomplete information supplied by the customer.
Loss caused by an event outside our reasonable control.
Loss arising from reliance on general health, wellness or educational content as medical advice.
Loss resulting from failure to check ingredients, allergens, warnings or product suitability.
Loss arising from unauthorised resale, alteration or commercial use of a product.
Loss caused by using a product after its expiry date or contrary to storage instructions.
Loss caused by combining products or medications without appropriate professional advice.

Products sold through Women’s Wellness Direct are intended principally for personal and domestic use.

We are not responsible for business losses incurred by a consumer who purchased the product principally for personal or domestic use.

If you purchase or use products for business or commercial purposes, then, to the fullest extent permitted by law, we will not be liable for:

Loss of profit.
Loss of revenue or sales.
Loss of business or business opportunity.
Loss of anticipated savings.
Loss of contracts.
Loss of goodwill or reputation.
Loss, corruption or interruption of data.
Business interruption.
Indirect or consequential business losses.

For customers purchasing wholly or mainly for business purposes, our total aggregate liability arising from an order, product or related service will, to the fullest extent permitted by law, not exceed the total amount paid to us for the order giving rise to the claim.

No limitation in this section reduces any mandatory rights available to a consumer.

For customers in the United States, all disclaimers and limitations apply only to the maximum extent permitted by applicable federal and state law. Some states do not permit certain warranty exclusions or limitations of incidental or consequential damages. Any limitation prohibited in your state will not apply to you.

Section 30 – Customer Indemnity

To the fullest extent permitted by law, you agree to compensate Sellfix Solutions Ltd and its directors, officers, employees, contractors and service providers for reasonable direct losses, liabilities, damages, costs and claims caused by your:

Fraudulent or deliberately misleading conduct.
Unlawful use of the website.
Material breach of these Terms.
Violation of another person’s intellectual-property or privacy rights.
Introduction of malware or malicious code.
Unauthorised resale, alteration or misrepresentation of products.
Fraudulent chargeback, payment dispute or refund claim.
Unlawful or infringing content submitted by you.
Deliberate interference with our website, accounts or systems.

This indemnity does not require a consumer to compensate us for losses caused by our own negligence, breach of contract or failure to comply with applicable law.

Section 31 – Fraud, Chargebacks and Payment Disputes

If you do not recognise a payment, believe an order is incorrect or have a concern about a transaction, you should contact us promptly so that we can investigate.

You must not knowingly submit a false or misleading chargeback, payment dispute, non-delivery claim or refund claim.

Where a payment dispute is raised, we may provide the payment provider with relevant evidence, including:

Order and transaction records.
Customer communications.
Tracking and delivery evidence.
IP address, device and fraud-screening information.
Acceptance of policies and checkout information.

We may suspend accounts or refuse future orders where we reasonably identify fraudulent, abusive or repeated unjustified disputes.

Nothing in this section prevents a customer from raising a genuine payment dispute or exercising lawful consumer rights.

Section 32 – Termination

These Terms remain effective while you use the website or have an active contractual relationship with us.

You may stop using the website at any time.

We may suspend or terminate access where we reasonably believe you have:

Materially breached these Terms.
Used the website fraudulently or unlawfully.
Threatened the security or operation of the website.
Misused a customer account, promotion or payment method.
Abused, harassed or threatened our staff or service providers.

Termination does not remove rights and obligations that arose before termination, including obligations relating to payment, refunds, intellectual property, liability, indemnities and dispute resolution.

Section 33 – Severability and Waiver

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

If we delay exercising a right under these Terms, that does not mean that we have waived that right.

A waiver will be effective only where it is given clearly and in writing.

Section 34 – Assignment and Transfer

We may transfer or assign our rights and obligations under these Terms to another organisation, including as part of a sale, transfer, restructuring or reorganisation of our business, provided that this does not reduce your mandatory consumer rights.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

Section 35 – Entire Agreement

These Terms and the policies expressly incorporated into them form the agreement between you and us regarding your use of the website and purchases made through it.

They replace earlier versions of our online terms relating to the same matters.

Nothing in this section limits any statement, representation or statutory right that cannot legally be excluded.

Section 36 – Governing Law and Jurisdiction

These Terms and contracts formed through the website are governed by the laws of England and Wales.

If you are a consumer, this choice of law does not remove any mandatory consumer protection provided by the laws of the country or state in which you normally reside.

Consumers may bring legal proceedings in any court available to them under applicable law. Nothing in these Terms requires a consumer to give up a right to use a court or dispute-resolution procedure that cannot lawfully be excluded.

If you are purchasing wholly or mainly for business purposes, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

Section 37 – Changes to These Terms

We may update these Terms to reflect changes to our products, services, business operations, technology or legal obligations.

The latest version will be posted on this page with an updated revision date.

Changes will apply from the date they are published unless stated otherwise.

Changes will not retrospectively remove rights that have already arisen under an order we have accepted.

Section 38 – Contact Information

Questions about these Terms should be sent to:

Sellfix Solutions Ltd trading as Women’s Wellness Direct
Registered in England and Wales
Company No. 15489469
VAT Registration No. GB503577301
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: hello@womenswellnessdirect.com
Support Hours: Monday to Friday, 9am to 5pm UK time

The registered office does not accept customer returns. Please contact us before sending any product back so that we can provide the correct authorised return address.