Frequently Asked Questions

Email support
Send us a message at any time. Our customer service team replies Monday to Friday, usually within one business day.
Contact us
Track your order
Use the tracking link in your dispatch email or visit our tracking page for the latest delivery updates.
Track my order
90-day money-back guarantee
Eligible unopened and fully sealed products can be returned within 90 days
Guarantee
Clear delivery estimates
The product page shows the most appropriate delivery estimate for each item before you order.
Delivery information

Shopping with Women’s Wellness Direct

What is Women’s Wellness Direct?

Women’s Wellness Direct is a UK-based online retailer operated by Sellfix Solutions Ltd. We bring together selected women’s wellness products from Ellasie and other brands, with clear product information, tracked delivery and straightforward customer support. Know more about WWD-->

Why should I shop with WWD instead of ordering directly from different brands?

WWD allows you to compare selected women’s wellness products from different brands in one place. We aim to make ingredients, directions, suitability, delivery and returns easier to understand, so you can make a more informed decision without searching across several websites.

Are the products sold by WWD genuine?

Yes. Products are sourced from the relevant brand, manufacturer, authorised distributor or an approved supply partner. The brand responsible for manufacturing or formulating each product is clearly identified on the product page.

How does WWD decide which products to sell?

We consider whether a product is relevant to women’s wellness, whether its ingredients and directions are clearly presented, the credibility of the brand or supplier, available quality documentation, fulfilment reliability and the standard of customer support available.

We do not add products simply to make the catalogue appear larger.

Is Women’s Wellness Direct a manufacturer?

WWD is primarily a retailer, not the manufacturer of every product sold on the website. Each brand remains responsible for manufacturing, formulation, labelling and product-specific documentation. The responsible brand is shown on the product page.

WWD may introduce its own products in the future, and these will be clearly identified.

Is Women’s Wellness Direct connected to Ellasie?

Yes. Ellasie and Women’s Wellness Direct have common ownership, but they serve different purposes. Ellasie is a women’s wellness supplement brand, while WWD is a broader multibrand retailer offering products from Ellasie and selected third-party brands.

Are the products laboratory tested?

Testing and certification vary between brands and products. Before listing a product, WWD considers the quality information and relevant documentation available from the brand, manufacturer, supplier or approved testing partner.

Where a product has specific independent testing, certifications or quality standards, these should be stated on its product page. WWD does not claim to independently test every product or every batch unless this is explicitly stated.

How do I choose the right product for me?

Start with the wellness category most relevant to what you are looking for, then compare the ingredients, product format, serving size, directions and warnings shown on each product page.

Our customer service team can help you locate and understand product information, but it cannot diagnose a condition or provide personalised medical advice.

Are all WWD products vegan, gluten-free or allergen-free?

Not necessarily. WWD is a multibrand retailer, so suitability and allergen information can vary between products.

Check the ingredients, allergen information and suitability statements on the individual product page and packaging before use. Contact us before ordering when specific dietary requirements are important to you.

How long does it take for a supplement to work?

This depends on the product, the person using it and how consistently it is taken. Some products may be designed for regular use over time rather than producing an immediate effect.

Follow the directions on the product label. Any product-specific timeframe should only be treated as guidance, not a guaranteed result.

Can I take more than one supplement at the same time?

Some products can be used together, but ingredients and nutrient amounts may overlap. Check the labels carefully and do not exceed the recommended daily intake.

Speak to a pharmacist, doctor or qualified healthcare professional before combining supplements when you are uncertain.

Can I take supplements if I am pregnant, breastfeeding, taking medication or receiving medical treatment?

Speak to your doctor, pharmacist or another qualified healthcare professional before taking a supplement if you are pregnant, breastfeeding, taking prescription medication, have a medical condition or are under medical supervision.

Can WWD diagnose a condition or recommend medical treatment?

No. Information on the WWD website is provided for general product and educational purposes. It is not a medical diagnosis, prescription or replacement for advice from a qualified healthcare professional.

Do not delay seeking medical advice because of information found on our website.

Why might the packaging look slightly different from the website image?

Brands sometimes update labels, packaging, container shapes or minor design details. You should still receive the product and quantity ordered.

We aim to update product images when meaningful changes occur. Contact us before opening the product if you believe you have received the wrong item.

Orders and payments

Do I need an account to place an order?

No. You can complete your purchase as a guest.

Creating an account can make it easier to view previous orders, manage saved information and check order details.

Is my purchase a subscription?

Products are currently sold as one-time purchases unless a product page and checkout clearly state that you are choosing a subscription.

WWD will never enrol you in recurring deliveries simply because you placed a normal order.

Which payment methods do you accept?

Available payment methods are displayed at checkout and may include major debit and credit cards, PayPal and supported accelerated payment options.

The options shown can depend on your country, device and browser.

Is checkout secure?

Yes. Orders are completed through Shopify’s secure checkout, and payments are processed through enabled providers such as Shopify Payments and PayPal. Available authentication measures may include 3D Secure when required.

WWD does not receive your complete card number.

How do I know that my order was received?

A confirmation email is sent after a successful order. Check your junk or spam folder if it does not arrive within a few minutes.

Contact us with your full name and the email address used at checkout if you still cannot find it. Do not place a second order until we have checked whether the first payment was successful.

Can I change my address or cancel my order?

Contact us within one hour of placing the order and include your order number and the requested change.

We will try to help, but changes and cancellations cannot be guaranteed after the order has been transferred to fulfilment.

Can I apply more than one discount code?

Enter your code in the discount field during checkout. Whether codes can be combined depends on the terms of each promotion.

A discount cannot normally be applied after an order has already been completed, so check the final total before paying.

Will I see the full cost before paying?

Yes. The order total, delivery charge and any applicable taxes calculated by the store are displayed before you confirm payment.

Review your delivery address, items, quantities and final total carefully before placing the order.

Delivery and tracking

Where does Women’s Wellness Direct deliver?

At launch, WWD primarily serves customers in the United Kingdom and the United States.

The checkout will confirm whether delivery is available to your address before payment.

How long will my order take to arrive?

The most accurate estimate is shown on the individual product page.

Most products are expected to arrive within approximately one to two business days after dispatch, while selected products may take approximately three to five business days after dispatch. Weekends, public holidays, severe weather and carrier disruption can affect these estimates.

When will my order be dispatched?

Orders are transferred to fulfilment shortly after they are placed. You will receive a dispatch email containing tracking information once the parcel has been prepared and handed to the carrier, usually in less than 24h.

The delivery estimate shown on the product page is more reliable than applying one dispatch promise to every product.

Do you offer free delivery?

Yes. Free standard delivery is available on qualifying orders over £35 in the UK and $35 in the US.

The applicable delivery charge is shown at checkout before you pay.

Where will my order be shipped from?

Orders may be dispatched from a UK or US fulfilment facility depending on the product, stock availability and delivery destination.

The fulfilment location does not change the identity or quality of the product ordered.

Why has my order arrived in more than one parcel?

Products can be stored in different fulfilment facilities. When necessary, an order may be divided into separate parcels so that available products can be dispatched without waiting for every item to reach one warehouse.

Each dispatched parcel should receive its own tracking information. You will not be charged an additional delivery fee solely because WWD divides an order into separate parcels.

How do I track my order?

Use the tracking link in your dispatch email or visit the Track My Order page.

Tracking can sometimes take several hours to update after a parcel is first handed to the carrier.

My tracking has not updated. What should I do?

A short gap between tracking scans does not always mean that the parcel has stopped moving. Allow the carrier time to process the next scan, particularly during weekends, public holidays or periods of disruption.

Contact us with your order number when the estimated delivery period has passed without an update.

Tracking says delivered, but I cannot find my parcel. What should I do?

Check the delivery location, safe place, entrance, household members, neighbours and any photograph or notes supplied by the carrier.

Contact us promptly if the parcel still cannot be found. Include your order number and any relevant tracking information so we can review the delivery.

What happens if my parcel is delayed?

First review the tracking link for the latest carrier update. Delivery dates are estimates and occasional delays can occur after dispatch, specially because weather or major events like strickes.

Contact us when the estimated period has passed and tracking does not explain the delay. We will review the available information and advise you of the next step.

What happens if my parcel is returned to WWD?

Contact us so we can check why the parcel was returned.

Where a parcel is returned because of an incorrect address, refusal, failure to collect or another issue outside WWD’s control, a return-to-sender charge may be deducted from an eligible refund in accordance with the returns policy:

UK: £2.99
US: $3.99

What should I do if an item is damaged, incorrect or missing?

Contact us as soon as possible with:

Your order number
A description of the problem
Clear photographs of the parcel, shipping label and affected item where relevant

Do not dispose of the packaging or product until our team has reviewed the issue and provided instructions.

Large retailers’ help centres also give damaged, leaking, missing and incorrect items their own support routes because these are materially different from ordinary change-of-mind returns.

Returns, refunds and the 90-day guarantee

What is the WWD 90-day money-back guarantee?

Eligible purchases can be returned within 90 days, provided the product remains unopened, unused, fully sealed and in a resalable condition.

Contact us before returning anything. Approval remains subject to the full guarantee and returns terms.

The guarantee is additional to, and does not replace, any statutory rights that apply to your purchase.

What happens if I change my mind?

Contact us before returning the product.

UK customers normally have 14 days after receiving an online order to tell the retailer that they wish to cancel, followed by another 14 days to return it. Exceptions can apply, including certain sealed products that are not suitable for return after being unsealed for health-protection or hygiene reasons.

WWD additionally offers its 90-day guarantee for eligible unopened and fully sealed products.

Can I return an opened supplement?

Opened supplements, products with broken seals and hygiene-sensitive products are not eligible for a change-of-mind return.

What should I do if a product is faulty or not as described?

Stop using the product and contact us with your order number, an explanation of the problem and photographs where relevant.

We will review the issue and explain whether a refund, replacement, return or other remedy is appropriate. Your statutory rights are not affected.

How do I request a return?

Email hello@womenswellnessdirect.com before sending anything back. Include:

Your order number
The product you wish to return
The reason for the return
Whether the seal remains intact
Photographs where the item is damaged or incorrect

Wait for authorised instructions before posting the product.

Where should I send my return?

Do not send products to the WWD registered office.

After your request has been reviewed, our customer service team will provide the correct authorised returns address and instructions for your order.

Unauthorised returns will be delayed or rejected because different products can be handled by different fulfilment locations.

Who pays the return postage?

For an approved change-of-mind return, or any other reason, the customer normally pays the return postage.

How long does a refund take?

Once an eligible return has been received, checked and approved, the refund is sent to the original payment method.

For eligible UK cancellations, refunds must be processed within the applicable legal timeframe. Your bank or payment provider may then require additional time to display the credit.

Normally 3 to 5 business day.

Can I exchange a product?

WWD does not currently process automatic direct exchanges.

Contact customer service before returning the item. In most cases, the original product will be handled under the returns policy and a new order can be placed for the preferred product.

What happens if I try a product and it does not work for me?

Individual experiences with wellness products vary, and no specific result can be guaranteed.

The 90-day guarantee applies to eligible products that remain unopened and fully sealed. Once a supplement or hygiene-sensitive product has been opened, it is generally not eligible for a change-of-mind return.