Shipping policy
Shipping & Delivery Policy
Last Updated: 21/07/2026
Seller: Sellfix Solutions Ltd trading as Women’s Wellness Direct
Company No: 15489469
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Support Hours: Monday to Friday, 9am to 5pm UK time
Support Email: hello@womenswellnessdirect.com
1. Delivery Times
We aim to get your order to you as quickly as possible. We aim to dispatch all orders within 24 hours.
- Most products: Delivered within 1 to 2 business days after dispatch.
- Selected products: Delivered within 3 to 5 business days after dispatch.
Please check the individual product page before ordering, as this will show the most accurate estimated delivery time for that product.
Business days are Monday to Friday, excluding public holidays.
2. Where We Ship From
We work with fulfilment warehouses in the United Kingdom and the United States.
Your order will normally be sent from the most suitable warehouse based on your location, the products ordered and stock availability.
This allows us to provide faster and more reliable delivery wherever possible.
3. Order Processing and Dispatch
We aim to process orders as quickly as possible. Orders placed during weekends, public holidays or particularly busy periods may begin processing on the next business day.
Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.
Tracking may take a short time to update after your parcel has been handed to the carrier.
4. Orders Containing Multiple Products
Some products may be stored in different warehouses. This means that an order containing multiple products may occasionally arrive in separate parcels.
If your order is divided into separate shipments:
- The parcels may arrive on different days.
- Different delivery companies may be used.
- You may receive more than one tracking link.
You will not be charged additional shipping simply because we choose to divide your order into separate parcels.
5. Shipping Charges
Any applicable shipping charge or free-delivery offer will be clearly displayed at checkout before you complete your purchase.
Shipping charges may vary depending on your location, the products ordered, the parcel size and the delivery service selected.
6. Delivery Estimates
We work hard to meet the delivery estimates shown on our website, but estimated delivery dates are not guaranteed unless we expressly state otherwise.
Delivery can occasionally be affected by:
- Severe weather
- Carrier delays or disruption
- Public holidays
- High-demand periods
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If we become aware of a significant delay, we will contact you and provide an updated delivery estimate or another appropriate option.
7. Address Accuracy and Changes
Please check your delivery address carefully before completing your order.
If you need to change your address, email hello@womenswellnessdirect.com within one hour of placing your order.
Include your order number and use the subject line “Urgent Address Change”.
After one hour, your order may already have been transferred to our fulfilment warehouse. Once processing has started, we cannot guarantee that the address can be changed.
We are not responsible for avoidable delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
8. Tracking Shows Delivered but the Parcel Is Missing
If tracking shows that your parcel has been delivered but you cannot locate it, please check:
- Around the property and any safe locations
- With other members of your household
- With neighbours
- Building reception, concierge or mailroom areas
- Any collection point shown in the tracking
If you still cannot find the parcel, email us within 7 days of the recorded delivery date so that we can investigate with the carrier.
We may review tracking records, delivery photographs, GPS information and other evidence provided by the carrier.
9. Safe Place and Neighbour Deliveries
If you ask the carrier to leave your parcel in a safe place, with a neighbour or at another chosen location, this instruction will be taken into account when assessing any later delivery claim.
To the extent permitted by law, we are not responsible for theft or loss after the carrier has correctly completed a delivery instruction expressly authorised by the customer.
10. Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe or tracking has not updated for an extended period, please email hello@womenswellnessdirect.com.
We may need to investigate with the delivery company before issuing a replacement or refund.
If the parcel is confirmed as lost in transit, we will offer an appropriate replacement or refund in accordance with your applicable rights.
11. Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as possible and include:
- Your order number
- A photograph of the outer packaging
- A photograph of the shipping label
- A photograph of the damaged product
Please keep the product and packaging until we have reviewed your claim.
Reporting visible damage within 48 hours helps us investigate with the carrier, but it does not remove or reduce your statutory rights.
12. Refused, Uncollected or Undeliverable Parcels
A parcel may be returned to us if:
- The delivery address was incorrect or incomplete.
- The parcel was not collected from the carrier or collection point.
- The delivery was refused.
- The customer did not respond to the carrier’s delivery requests.
Where permitted by law and the return was not caused by our error:
- A return-to-sender charge of £2.99 may be deducted from a UK refund.
- A return-to-sender charge of US$3.99 may be deducted from a US refund.
Refunds will normally be processed after the returned parcel has been received and checked by the appropriate fulfilment location.
If you would like the order sent again, an additional delivery charge may apply.
13. Returns
Please contact us before returning any product so that we can provide the correct authorised return address.
Do not send returns to our registered office or automatically return the parcel to the address shown on its label.
Our registered office does not process customer returns.
For full information, please read our Returns, Refunds & Cancellations Policy.
14. Contact Us
For help with a delivery, email: hello@womenswellnessdirect.com
Please include your order number and tracking number, where available, so that we can assist you as quickly as possible.
Nothing in this Shipping & Delivery Policy excludes or restricts any consumer rights that cannot lawfully be excluded.