Contact Women’s Wellness Direct
Need help with an order, delivery, return or product? Our customer service team is available Monday to Friday and aims to reply within one business day.
How can we help?
Our customer service team can help with orders, delivery, returns and general product questions.
For faster support, please include your order number and the email address used at checkout.
- Support Monday to Friday, 9am–5pm UK time
- Replies within one business day
- Help with orders, delivery, returns and product information
You may find your answer faster in our FAQs
Before sending us a message, take a quick look at our Frequently Asked Questions. You’ll find clear answers about orders, delivery, tracking, returns, refunds, our 90-day money-back guarantee and product information.
If you still need help, our customer service team will be happy to assist you.
Frequently asked questions
When will my order be delivered?
The estimated delivery timeframe is shown on the relevant product page and in your order information. UK orders typically arrive within 1–2 business days and US orders within 3–5 business days, although some products may have different delivery estimates. Tracking is sent after dispatch.
How can I track my order?
Use the Track My Order page or the tracking link included in your dispatch email. Tracking information can sometimes take up to 24 hours to update after the parcel has been handed to the carrier.
Can I change or cancel my order?
Contact us within one hour of placing your order. We will try to help, but changes and cancellations cannot be guaranteed once the order has been sent to fulfilment.
How do I request a return or refund?
Contact our customer service team before returning anything. We will provide the correct authorised returns instructions. Please do not send returns to our registered office. Eligible purchases may be covered by our 90-day money-back guarantee, subject to the guarantee terms.
What should I do if my order is damaged, incorrect or incomplete?
Contact us as soon as possible with your order number and clear photographs where relevant. Our team will review the issue and explain the next steps.