Legal notice

Legal Notice

Last Updated: 21/07/2026

1. Website Operator

This website is operated by:

Sellfix Solutions Ltd trading as Women’s Wellness Direct
Registered in England and Wales
Company No. 15489469
VAT Registration No. GB503577301
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: hello@womenswellnessdirect.com
Website: womenswellnessdirect.com

2. Trading Name

Women’s Wellness Direct is a trading name of Sellfix Solutions Ltd.

Any contract formed through this website is solely between the customer and Sellfix Solutions Ltd.

No director, shareholder, employee, contractor, fulfilment partner or representative enters into a personal contract with the customer or accepts personal contractual liability for an order, product, delivery, refund or use of this website.

3. Registered Office and Returns

Sellfix Solutions Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Our registered office does not accept customer returns.

Products may be fulfilled from different locations in the United Kingdom and United States. Please email hello@womenswellnessdirect.com before returning any product so that we can provide the correct authorised return address.

Unauthorised returns sent to our registered office, a fulfilment warehouse or an address shown on a parcel may be delayed, refused or sent to a location that cannot process customer returns.

4. Ecommerce Platform

Our online store is hosted by Shopify Inc., which provides the ecommerce platform used to offer and sell our products online.

We may also use third-party payment providers, fulfilment partners, delivery companies, analytics services and other technology providers to operate the website and fulfil orders.

5. Products and Product Information

Women’s Wellness Direct may sell supplements, vitamins, skincare products, personal-care products, beauty products, wellness devices and related products.

We take reasonable care to keep product descriptions, images, prices, ingredients, directions, warnings and availability accurate and current. However:

  • Manufacturers may update product packaging or labels.
  • Colours may vary depending on the customer’s screen or device.
  • Images may include styling items that are not included with the product.
  • Minor differences may occur between production batches.
  • Product availability and prices may change.

Customers must always read and follow the physical product label, ingredient list, directions, allergens, warnings, expiry date and storage instructions supplied with the product.

We may correct errors, update information, withdraw products or cancel affected orders where reasonably necessary and permitted by law.

6. Health and Medical Information

Information provided through this website, including product descriptions, articles, guides, reviews, frequently asked questions, emails and customer-support communications, is provided for general informational purposes only.

It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information on this website must not be used as a substitute for advice, diagnosis or treatment from an appropriately qualified healthcare professional.

Before using a product, customers are responsible for:

  • Reading all ingredients, warnings and directions.
  • Checking for allergies, sensitivities or intolerances.
  • Following the stated dosage or usage instructions.
  • Checking whether the product is suitable for their individual circumstances.
  • Seeking professional advice where reasonably necessary.

You should seek appropriate professional advice before using a product if you are pregnant, breastfeeding, taking medication, undergoing medical treatment, have a diagnosed or suspected medical condition, or are unsure whether a product is suitable for you.

7. Product Use and Customer Responsibility

To the fullest extent permitted by law, Sellfix Solutions Ltd is not responsible for loss, harm, damage or an adverse outcome caused or contributed to by:

  • Using a product contrary to its label, instructions or warnings.
  • Exceeding the recommended serving, dosage or usage frequency.
  • Using a product after its expiry date.
  • Failing to check ingredients, allergens or warnings.
  • Using a product despite a known allergy, intolerance or sensitivity.
  • Combining supplements, medication or treatments without appropriate advice.
  • Using a product during pregnancy or breastfeeding without appropriate advice.
  • Using a product for a purpose for which it was not designed.
  • Ignoring storage, hygiene, charging, cleaning or safety instructions.
  • Unauthorised modification, alteration or repair of a product or device.
  • Continuing to use a product after a reaction, fault or malfunction becomes apparent.

A personal allergy, intolerance, sensitivity, taste preference or dislike of a correctly disclosed ingredient does not by itself mean that the product is faulty or misdescribed.

Nothing in this section excludes responsibility where a product is unsafe, contaminated, defective, incorrectly labelled or materially misdescribed and such responsibility cannot lawfully be excluded.

8. Individual Results

Individual experiences with supplements, skincare products, beauty products and wellness devices vary.

Unless expressly stated in a legally binding written guarantee, we do not guarantee:

  • A particular health, beauty or wellness result.
  • That a product will work in the same way for every person.
  • That results will occur within a particular timeframe.
  • That results will be permanent.
  • That a customer review or testimonial is representative of all customers.

Reviews, testimonials and before-and-after experiences describe individual experiences and must not be treated as guarantees or medical evidence.

9. Prices, Taxes and Delivery

Product prices, available currencies, taxes, shipping charges and delivery estimates are displayed on the website, product page or checkout where applicable.

Delivery times are estimates unless we expressly confirm that a particular date is guaranteed.

For further information, please review our:

10. Returns, Refunds and Cancellations

Returns, refunds, faulty products, damaged products, cancellations and delivery disputes are governed by our Returns, Refunds & Cancellations Policy .

If you need to change or cancel an order, you must contact us within one hour of placing the order.

After one hour, the order may already have been transferred to our fulfilment warehouse and we cannot guarantee that it can be changed or stopped before dispatch.

This one-hour period is our operational deadline for attempting to stop fulfilment. It does not remove any cancellation or return rights that cannot lawfully be excluded.

11. Website Content and Availability

We aim to keep the website available, secure and accurate, but we do not guarantee that it will always be uninterrupted, error-free, current or compatible with every device or browser.

We may update, correct, restrict, suspend or discontinue any website feature, product or service without notice where reasonably necessary.

To the fullest extent permitted by law, we are not responsible for losses caused solely by:

  • Internet, telecommunications or hosting failures outside our reasonable control.
  • Shopify, payment-provider or third-party application outages.
  • Customer device, software, browser or network incompatibility.
  • Malicious interference not caused by our failure to use reasonable care.
  • Temporary website maintenance or security restrictions.

12. Third-Party Products, Services and Links

The website may contain products supplied or manufactured by third parties and links to third-party websites, applications or services.

Third-party trademarks, product names and content remain the property of their respective owners.

A link to a third-party website does not mean that we endorse or control that website.

To the fullest extent permitted by law, we are not responsible for the independent content, availability, security, representations or conduct of third-party websites or services that we do not control.

This does not affect any responsibility we may have for a third party acting on our behalf where applicable law makes us responsible for that party.

13. Intellectual Property

Unless stated otherwise, the website and its content are owned by, licensed to or lawfully used by Sellfix Solutions Ltd.

Protected content may include:

  • Women’s Wellness Direct branding and logos.
  • Website design and layout.
  • Original product descriptions and written content.
  • Photographs, videos, graphics and illustrations.
  • Guides, articles, icons and downloadable materials.
  • Website databases, navigation and organisation.

You may access and use the website for personal, non-commercial purposes.

You must not copy, reproduce, republish, scrape, distribute, modify, sell, license or commercially exploit protected content without our prior written permission or another lawful basis.

14. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so.

This includes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Defective products where liability cannot lawfully be excluded.
  • Mandatory statutory consumer rights.
  • Any other liability that applicable law does not permit us to exclude.

Subject to those mandatory liabilities, Sellfix Solutions Ltd will be responsible only for loss that is a direct and reasonably foreseeable result of our breach of legal duty or failure to use reasonable care.

To the fullest extent permitted by law, we are not liable for:

  • Indirect, incidental, special or consequential losses.
  • Losses that were not reasonably foreseeable.
  • Losses caused by customer misuse or failure to follow instructions.
  • Losses caused by inaccurate information supplied by the customer.
  • Losses caused by events outside our reasonable control.
  • Reliance on general website information as medical advice.
  • Failure to check ingredients, allergens, directions or warnings.
  • Unauthorised commercial use, resale, alteration or modification of products.

Products are intended principally for personal and domestic use.

Where products or the website are used for business purposes, we will not be liable, to the fullest extent permitted by law, for loss of profit, revenue, sales, contracts, business opportunity, goodwill, anticipated savings, data or business interruption.

For business customers, our total aggregate liability relating to an order will, to the fullest extent permitted by law, not exceed the amount paid for the order giving rise to the claim.

For United States customers, these exclusions and limitations apply only to the maximum extent permitted by applicable federal and state law.

15. Events Outside Our Reasonable Control

To the fullest extent permitted by law, we are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Courier, postal or warehouse disruption.
  • Severe weather or natural disasters.
  • War, terrorism, civil disturbance or industrial action.
  • Public-health emergencies.
  • Government action, customs inspection or regulatory changes.
  • Transport, utility, telecommunications or payment-system failures.
  • Supplier disruption that could not reasonably have been avoided.

Where such an event affects an order, we may extend an estimate, use an alternative fulfilment method, suspend performance or provide any remedy required by applicable law.

16. Governing Law and Disputes

This Legal Notice and the use of this website are governed by the laws of England and Wales.

If you are a consumer, this choice of law does not remove mandatory protections available under the laws of the country or US state in which you normally reside.

If you have a complaint or dispute, please contact hello@womenswellnessdirect.com first so that we have an opportunity to investigate and resolve the matter.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction, unless we agree otherwise in writing.

17. Applicable Policies

Your access to and use of the website are also governed by:

18. Contact

Questions concerning this Legal Notice should be sent to:

Sellfix Solutions Ltd trading as Women’s Wellness Direct
Email: hello@womenswellnessdirect.com
Website: womenswellnessdirect.com

Please do not send customer returns to our registered office.