Frequently Asked Questions

Women’s Wellness Direct is a trading name of Sellfix Solutions Ltd, a company registered in England and Wales under company number 15489469. WWD was built by Ella and Andre and now serves thousands of customers through a growing international business.

We operate with fulfilment support across Texas, Rugby, Poland and Melbourne, and our sales and customer base continue to grow month after month. More importantly, we give customers real people to contact before and after an order. You can read more about the people and business behind WWD on our About Us page.

Testing and available documentation vary by product, so we do not use one vague blanket claim for every item we sell.

Where specific independent reports are available, we make that evidence visible. For example, Ellasie Intimate Balance, available through WWD, has published reports from Eurofins Food Testing UK Limited covering microbiological and elemental analyses of submitted product samples.

Those reports identify the product tested, the tests performed, the dates and the reported results. They apply to the submitted samples and the tests listed. You can view the published evidence on our About Us page, or contact us with the exact product name if you want more information before ordering.

WWD is an international women’s wellness store, so the country of manufacture depends on the individual product and brand. Our current range includes products manufactured in the United Kingdom, European Union, United States and South Korea.

The manufacturing country and the fulfilment location are two different things. A product can be manufactured in one country and held closer to you in one of our fulfilment centres for faster delivery. Check the product information or contact us with the product name if you want to confirm its manufacturing origin before buying.

They are connected, but they are not the same thing. Ellasie was our first women’s wellness brand. Women’s Wellness Direct is the broader store, bringing together Ellasie products and a wider selection of women’s wellness products from multiple brands.

That means you get more choice in one place while still having one WWD support team responsible for your WWD order.

We currently operate with fulfilment centres in Texas in the United States, Rugby in the United Kingdom, Poland in the European Union and Melbourne in Australia.

Your order is allocated according to the products you buy, stock availability and your delivery destination. Not every product is stocked in every location, so we do not promise that every parcel will leave from the centre closest to you. The delivery estimate shown on the individual product page is the best guide before ordering.

Because WWD carries products from different brands and locations, items in the same order can sometimes be stored in different fulfilment centres.

If that happens, we may split the order so one item does not hold up everything else. The parcels can arrive on different days, may use different carriers and may have separate tracking links. You are not charged extra shipping simply because we choose to split your order.

We aim to dispatch orders within 24 hours. Most products are estimated to arrive within 1 to 2 business days after dispatch, while selected products may take 3 to 5 business days after dispatch.

Delivery times vary by product, destination, stock location and carrier, so always check the estimate on the individual product page. Tracking information is sent after dispatch where available. You can also read our Shipping & Delivery Policy.

Sometimes, yes, but do not assume that every combination is suitable just because the products are sold separately. Different formulas can contain overlapping vitamins, minerals, herbs or other active ingredients.

Check the full ingredient lists, serving sizes and directions for every product in your routine and avoid exceeding the recommended serving. If you are unsure, send us the exact product names and we can help you compare the labels. If you take medication, have a medical condition, are pregnant or are breastfeeding, speak with an appropriate healthcare professional before combining supplements.

There is no honest one-size-fits-all answer. Different ingredients have different purposes, and individual responses vary with diet, consistency, baseline nutrient status and many other factors.

Use the product exactly as directed and give the routine the consistency appropriate to that specific formula. We do not apply one artificial “results in X days” promise across the whole WWD range. If a product has product-specific guidance, you will find it on that product page or label.

Do not assume a supplement is suitable simply because it is described as natural or available without prescription. Suitability depends on the ingredients, your medicines, your health history and, during pregnancy or breastfeeding, your individual circumstances.

Check the product label and ingredient list, and speak with your GP, pharmacist, midwife or other qualified healthcare professional before starting a new supplement if any of these situations apply to you. Our support team can provide product information, but we cannot replace personalised medical advice.

Use the ingredient list, serving information and product label shown on the individual product page as your first reference. Dietary suitability and allergen information can differ from one product to another, especially because WWD carries products from multiple brands and manufacturers.

If you are unsure about a specific ingredient, allergen or dietary requirement, contact us before ordering with the exact product name and what you need us to check.

No. Our 90-day goodwill guarantee is designed to give you extra time to return an eligible product that remains unopened, unused, fully sealed and in its original packaging. You must contact us within 90 days of delivery.

Opened supplements and other hygiene-sensitive ingestible products are not normally accepted as change-of-mind returns once the seal has been broken. This does not affect your rights if an item is faulty, damaged, incorrect, unsafe or not as described. Please read our Returns, Refunds & Cancellations Policy before sending anything back.

Contact us as soon as possible with your order number and a clear description of the problem. Where relevant, include photographs of the product, outer packaging and shipping label.

Please keep the product and packaging while we review the issue. Depending on the circumstances and your applicable rights, the appropriate resolution may be a replacement, refund or another suitable remedy.

First check around the property, any safe place, with household members or neighbours, and with reception, concierge, mailroom or the collection point shown in tracking.

If you still cannot locate it, email hello@womenswellnessdirect.com within 7 days of the recorded delivery date with your order number and tracking details. We can then review the available carrier information and open an investigation where appropriate.

If you need to change the delivery address or cancel an order, email hello@womenswellnessdirect.com as quickly as possible and ideally within one hour of placing the order. Include your order number and make the request clear in the subject line.

Orders are transferred to fulfilment quickly, so after that first hour we cannot guarantee that processing or dispatch can be stopped. If the order has already been processed, the relevant return conditions will apply.

Yes. You do not need to buy first and ask questions later. You can email hello@womenswellnessdirect.com at any time with a product, delivery or order question, and we aim to reply within 24 hours.

For the quickest answer, include the product name, your destination country and, if you have already ordered, your order number. WWD is a growing company, but we want support to stay personal as we grow.